Internet Explorer Map Shape Not Working

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KB Article #: 
209

When you are in Internet Explorer on the Map tab in Search Results and draw a shape it does not take you to the Edit Search\Map Search screen.

 

Solution:

What you need to do is disable the Java (TM) Plug-In 2SSV Helper add on. The following steps will take you through how to fix this problem.

  1. In the Menu in Internet Explorer click on Tools and then Manage Add Ons.



  2. In the Left hand pane make sure you have Toolbars & Extentions selected in blue.
  3. Scrool down until you see the Java (TM) Plug-In 2SSV Helper add on, and left click on it.



  4. At the bottom right you should see a disable button, left click on it and it will change to enable.



  5. Click the Close button.
  6. Now you will need to delete your browsing history. See KB 100 if you do not know how to do this.
  7. Restart Internet Explorer.